1. Introduction

At Wealth Mindset, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds for purchases made through our website, wealthmindset.com (the "Site").

By making a purchase on our Site, you agree to the terms of this Refund Policy. Please read it carefully before completing your purchase.

2. Products and Services Covered

This Refund Policy applies to the following products and services offered by Wealth Mindset:

• Digital Products: E-books, audio programs, and downloadable financial worksheets
• Online Courses: Self-paced and instructor-led educational courses
• Premium Memberships: Subscription-based access to exclusive content and resources
• Webinars and Virtual Events: Live and recorded online presentations and workshops
• Coaching Services: One-on-one and group financial mindset coaching sessions

3. Refund Eligibility and Conditions

3.1 Digital Products

For e-books, audio programs, and downloadable resources:

• Refund requests must be submitted within 14 days of purchase
• You must provide a legitimate reason for the refund request
• Refunds are granted only if the product is defective, corrupted, or significantly different from its description
• Once downloaded or accessed, digital products are generally non-refundable unless they are defective

3.2 Online Courses

For self-paced and instructor-led courses:

• Refund requests must be submitted within 14 days of purchase or before completing more than 25% of the course, whichever comes first
• You must provide evidence that you have attempted the course but found it unsuitable for your needs
• Courses advertised with a specific "satisfaction guarantee" will be refunded according to the terms of that guarantee

3.3 Premium Memberships

For subscription-based services:

• Monthly subscriptions may be canceled at any time, but refunds are only issued for the current billing period if requested within 7 days of being charged
• Annual subscriptions may be refunded on a pro-rata basis within the first 30 days, less any applicable administrative fees
• No refunds are provided for any membership benefits already used (e.g., downloaded materials, attended events)

3.4 Webinars and Virtual Events

For live and recorded online events:

• Refunds for live webinars are available up to 48 hours before the scheduled event
• If you cannot attend a live event, you may transfer your registration to another person or receive access to the recording instead of a refund
• If a live event is canceled or rescheduled by Wealth Mindset, you will be offered a full refund or the option to attend the rescheduled event
• Recordings of past webinars follow the same refund policy as digital products

3.5 Coaching Services

For one-on-one and group coaching:

• Cancellations made more than 48 hours before a scheduled coaching session may receive a full refund or reschedule without penalty
• Cancellations made less than 48 hours before a scheduled session are not eligible for a refund but may be rescheduled once without penalty
• Coaching packages may be refunded on a pro-rata basis for unused sessions if requested within 14 days of purchase
• No refunds are provided for missed sessions or no-shows

4. Refund Exclusions

Refunds will not be provided in the following circumstances:

• After the applicable refund period has expired
• For digital products that have been downloaded or accessed, unless they are defective
• If you have violated our Terms and Conditions
• For services that have been partially or fully delivered
• If the request is due to factors outside our control (e.g., technical issues with your device or internet connection)
• For promotional items marked as "non-refundable" or provided at no charge
• If you have breached our intellectual property rights (e.g., by sharing paid content)

5. Refund Process and Timeframes

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include the following information in your request:
   • Your full name and email address used for the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Provide any additional information or evidence requested by our team to process your refund

5.2 Refund Review Process

Once we receive your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request based on the eligibility criteria outlined in this policy
3. Verify your purchase details and usage of the product or service
4. Make a decision regarding your refund request within 5-7 business days
5. Notify you of our decision via email

5.3 Refund Issuance Timeframes

If your refund request is approved:

• Credit card refunds will be processed within 3-5 business days, though it may take 5-10 business days to appear on your statement, depending on your financial institution
• PayPal refunds will typically be processed within 2-3 business days
• Other payment methods will be refunded according to their standard processing times

Please note that we cannot control the processing time of your financial institution once the refund has been initiated from our end.

6. Alternative Resolution Options

If your refund request does not meet our eligibility criteria, we may offer alternative solutions such as:

• Store credit for future purchases
• Exchange for a different product or service of equal value
• Extended access to the purchased product or service
• Partial refund based on usage or time elapsed
• Additional support to help you get the most value from your purchase

Our goal is to ensure your satisfaction while maintaining fair business practices.

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services:

1. Contact our technical support team at [email protected] before requesting a refund
2. We will make reasonable efforts to resolve the issue
3. If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund even outside the standard refund period

7.2 Promotional Offers and Discounts

Products or services purchased with promotional discounts or special offers:

• Will be refunded based on the actual amount paid, not the original price
• May have specific refund conditions outlined in the promotion terms
• Bundle discounts will be taken into account when calculating partial refunds

7.3 Force Majeure Events

In case of events beyond our control (natural disasters, power outages, etc.) that affect our ability to deliver services:

• We will attempt to reschedule or provide alternative access when possible
• Refunds will be considered on a case-by-case basis if no suitable alternative can be arranged

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our products and services following the posting of changes constitutes your acceptance of such changes.

The date the Refund Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Refund Policy to check for any changes.

Please note that any changes to our Refund Policy will only apply to purchases made after the date of the change. Purchases made before the changes will be subject to the Refund Policy in effect at the time of purchase.

9. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Wealth Mindset
Flat 39 Thompson Common
Dennisland, LE11 9DA
United Kingdom
[email protected]
Phone: +44 543 042 1229

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT), excluding holidays.